Posts Tagged ‘keynote speaker’

The TRUTH Will Set You Free

June 14th, 2011

Jeff Ansell

by Jeff Ansell – Communications Expert & Corporate Consultant

**Reprinted with permission from The Huffington Post

Now that everyone has the juvenile twitter out their systems regarding the Weiner saga, it’s time to take a look at the issue from a perspective outside the “Mommy, my teacher said Dick in school today.”

Yes, the Weiner wiener play on words was humorous, and I’m also guilty of having fun with it, but the reality is that a man’s political career and possibly his family have been ruined.

Some of you shout, GOOD! He deserves it, but many also believe the incident was blown way out of proportion.

You know what … you’re both right because how the incident resonates with you is dependent on your morals and personal comfort zone.

I’ve heard people argue that maybe Weiner’s wife Huma Abedin, is fine with the randy Congressman (more…)

Improve Your Customer Service By Getting More Out of Your Customer-Facing Employees

June 1st, 2011

by Micah Solomon – Customer-Centered Leadership Expert

The range of how much (or how little) a single employee can give to an organization and its customers is so wide, as wide as the range of human possibility. I think of someone from an entirely different context – physiologist Ivan Pavlov — as an ultimate example of this.

Pavlov’s experiment–his research–was supposed to be analyzing the saliva of dogs after they were being fed. It was outside his purview to even notice the fact that the dogs salivated in advance of the food being delivered. In fact, by making note of this unexpected phenomenon, he made his job messier, the experiment less (more…)

Time For A Radical Rethink Of Work After 50

May 24th, 2011

by Julia Moulden – Six Billion Reasons to Get Out of Bed Each Day

Julia Moulden is championing the powerful new idea that “doing good” can mean more than volunteering and philanthropy. That how we earn our living can become the way we give back. Moulden presents a new group of role models — ordinary men and women who have reinvented what they do for a living. They’re people who want their work to reflect their values, and help them make a difference in the world. A popular Huffington Post blogger, Moulden is also a popular author whose latest book, RIPE: Rich, Rewarding Work After 50, just hit the bookshelves.

Across North America, ten thousand people turn 50 each and every day. You may be in this group. No doubt, lots of people in your organization are.

It’s no secret that aging — our own and our society’s — is on everyone’s minds. Unfortunately, most of what we’re hearing through the media is negative. Too often, it’s about how these years are a time of decline. How the baby (more…)

Older and Wiser

March 28th, 2011

by Brian Thwaits – Brainspeaker Inc.

Brian Thwaits has shown thousands of people how to enhance their learning, communication, creativity, problem-solving and thinking skills. His brain training sessions combine the latest information from the disciplines of brain research, learning theory and the communication field to suggest innovative and practical approaches to issues we face in the workplace, in the classroom and in our personal lives.

I’ve been thinking a lot lately about the passage of time.

In a few short months, I’ll be celebrating a rather significant birthday. And, while I’m certainly not ready to be put out to pasture quite yet, let’s just say I’ll soon be entitled to some pretty sweet seniors’ discounts.

So I’m reminded of what Andy Rooney, of 60 Minutes fame, once said: “I didn’t get old on purpose; it just happened. If you’re lucky, it could happen to you too.” And I couldn’t (more…)

Building Customer Loyalty — and Your Bottom Line.

March 22nd, 2011

Six and a half essential moves to make at your business now…

by Micah Solomon – Customer-Centered Leadership Expert

Micah Solomon is a top speaker and adviser to business on customer service issues and on the customer experience. Deemed the “New Guru of Customer Service Excellence” by The Financial Post, Solomon is a renowned entrepreneur and business leader.

In these still-shaky economic times, it’s important to find a way to escape commodity-style pricing wars and strengthen the marketing backbone of your company.  The most reliable and affordable way to achieve both these goals is by building a strong personal bond with your customers.  Loyal customers see you as more valuable than a mere commodity, and can serve you as a powerful marketing arm, going out of their way promote and defend your company online and off–for free. Here are six and a half moves to make that will set the stage for building (more…)